Terms and Conditions of Use - Trust VPN
Administration means the administration of Internet service and refers to LILLIOZ SOFTWARE LTD - a limited company registered in Aischylou 7, Anthi court, flat 104, Germasogeia, 4041, Limassol, Cyprus under 357598. VPN Service means a service associated with provision of access to a virtual private network. Subscription means a subscription for a VPN Service.
User means a person, who has bought (or received it free of charge as a promotion) a Subscription provided by Internet service.
The User accepts the agreement without further authorisation (automatically). “Subscription Period” means the time span, during which the user can use the VPN Service.
Subject Matter of the Agreement
The Administration, on the one hand, and the User, on the other hand, have signed this agreement.
The usage of our services implies that in according with Article 6(1) lit. b European Union’s 2016/679 General Data Protection Regulation, processing of all the User’s personal data is necessary for the performance of a contract to which the User is party or in order to take steps at the request of the User’s prior to entering into a contract (if the User received the Subscription free of charge as a promotion).
The Administration shall provide the VPN Service at the prices and within terms of Subscriptions published on website 24 hours a day, and the User shall use the VPN Service, when he/she wants during the Subscription Period.
Responsibilities of the parties
1) The user shall not commit illegal acts using the VPN Service of the administration. furthermore, you assume the obligations not to use the vpn-service for spamming (in any form, including link-spam), financial fraud, fraudulent actions, distribution of child pornography, attacks, hacking, and other actions capable of causing damages to users and services on the internet. the administration shall not be liable for breaches of this clause by the user. all kinds of liability for breach of this clause of the agreement, including legal and criminal, shall be borne exclusively by users.
2) In the event of disruption of the VPN Service functioning for more than 12 hours, the Administration agrees to extend the Subscription Period for the time equal to the disruption of the VPN Service or provide a discount for the purchase of another Subscription.
If you are dissatisfied with our service, you can get a full refund. A refund may be made only during first 7 days of usage of our service when purchasing a monthly plan and 30 days when purchasing other plans. To get the refund, you need to contact the customer support via e-mail (firstname.lastname@example.org) and request a refund. Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the Trust VPN money-back guarantee. Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.
Our support will always help you. Subscription paid through our payment processor are automatically renewed each time frame that you chose unless the subscription is cancelled or the funding source (e.g. credit card) has on file expires.
Note that Trust VPN does not hold any credit card information on file (or has even access to that information) - these are entirely with the external payment processor and we do not have access to that information.
To cancel your recurring payment, login at Trust VPN and follow the instructions:
a) Go to Billings page
b) You will see the Cancel Subscription button
с) Also you can cancel a recurring payment by contacting our support (email@example.com).
A subscription cancellation will cancel the (future) automatic renewals (recurring payments), but will not affect the current subscription for the already paid term, and we are unable to refund portions of the subscription fee for "unused" months within the current term.
Any losses, including lost profit associated with the interruption of the VPN Service functioning shall not be reimbursed by the Administration the VPN Service is provided “as is”.
Disclosure of DMCA Notice and Takedown Policy and Procedures
If you believe any of our services has been used to infringe your intellectual property rights, please email firstname.lastname@example.org giving full details of the alleged infringement, including information sufficient to allow us to identify the relevant user.
You must also include details of your rights in the relevant works (or standing to complain on behalf of the rights holder). We may, at our discretion, require conclusive proof of repeat infringement before taking action.
CommerceGate billing support